DEFECT TRACKING AND PROBLEM REPORTING USING INTRANET

Defect Tracking and Problem Reporting using Intranet

Abstract:

            The Defect Tracking is an intranet based web application developed to provide information regarding status of indent placed by employees of different departments. Online problem reporting application form is available that facilitates employees to place application from any computer in the intranet. The developed web application enables to track the progress of indent placed through generation of reports, which facilitates employee to know about the status of indent placed by them. Authorized person can provide the status information of placed indents online, after providing correct administrator authentication. Defect Status information provided by the system, could be accessed only by providing correct user authentication.

To facilitate online access from any computer in the intranet the new system is to be developed as an intranet based web application. The proposed system should provide problem reporting application form online, facilitating personnel to place indent from any computer in the intranet. Personnel placing the indent should be able to place, edit, update, delete and revoke the indent before it is placed. The authorized personnel should be able to provide the status information of placed indents online. Status information of indents placed should be made available to the concerned personnel online. Access to proposed system should be provided only after providing correct user authentication.

SYSTEM ANALYSIS

Existing system

Paper work and Manual work load work is high. Delays, costs and uncertainty associated with on-site visits are virtually eliminated.

proposed system

          Admin or employees can submit issues directly via the Web, check on the status, Automatic notification; separate rules and settings for each product problem tracked. Automatically notify appropriate users on change of assignment, change of state that will be show online. Problem solving Desktop IT  issues as they arise and progressing them to a satisfactory conclusion. Investigated and resolved connectivity problems and issues with user accounts

            No waiting for field service call

            Accurate system diagnosis

            Hardware faults correctly isolated

.

Hardware Requirements:

           Processor                        :   Pentium 4

            Processor Speed            :   2.40GHz

            RAM                             :   512 MB

            Hard Disk                      :  80GB

            CD Drive                       :  Samsung 52X

Software Requirements:

          Environment                  :   Visual studio .NET 2005

          .NET Framework          :    VERSION 2.0

          Language                      :   ASP.NET with C#

           Operating System        :   WINDOWS 2000/XP

           Back End                     :   SQL SERVER 2000