AUTOMATED SOFTWARE FOR CALL CENTER

                                                                AUTOMATED SOFTWARE FOR CALL CENTER

Abstract:

The project “Call Center Support System” using Microsoft Visual Studio.Net 2005 as front end and Microsoft SQL Server 2000 as backend which works in .Net framework version 2.0.

                  The call center support system mainly used to assists an agent of a call center in processing calls. Specifically, the system assists the agent in processing calls more quickly by providing, on a single display screen, all of the information to process a call.

                The information’s are customer’s information, troubleshooting steps, and documentation of processing. The customer’s information includes personal details of customer.  The system also assists the agent in documenting calls in an efficient and standardized manner.

                Documentation, such as the customer information and troubleshooting steps for a call, may be automatically populated in a uniform manner so that the agent may update the documentation database.